Latest News

You will find all of our latest news on this page and endeavour to keep this as up-to-date as possible.

September Newsletter

Please see the latest surgery newsletter here Sept 2021

Flu Vaccine Delivery Problem!! 03.09.2021

Email received 3rd Sept 2021 at the surgery: Seqirus who manufacture the flu vaccine suitable for patients over the age of 65, have hit some “unforeseen freight challenges” and will now not be able to meet targets for delivery of the vaccine around the country. This is a national problem, not just affecting our surgery. We are expecting further news in the next week or so to give us a revised delivery schedule, but it is likely to delay receipt of the vaccine until end of September/early October. We also still do not have any information on delivery of any covid vaccinations either. We will update our patients as soon as we possibly can.

Getting the right service at the right time

There is unprecedented demand on all NHS services across the county….. you might find this information useful:-
Make use of pharmacies first:-
Common conditions like urine infections, back pain which has flared up during the journey to Cornwall, sunburn, gout, and insect bites can all be treated by a pharmacist.
St Mawes Pharmacy – 01326 270296 Boots St Austell – 01726 73745 Boots Truro – 01872 272479 or 272810
Pharmacies also in store at Tesco Truro, Sainsbury’s Truro and Asda St Austell.

Contact your GP at home :-
Visitors to Cornwall should contact their own GP in normal surgery hours. Your own GP knows you best and can speak to you by telephone or online, wherever you are – although you may need to wait for an appointment. If your GP cannot help you then call us. You will be asked if you have called your home doctor and what advice they have given you.

111 –
Use NHS 111’s online symptom checker or call 111 for free, 24 hours a day, 7 days a week for non-emergency treatment before presenting at A&E, a minor injury unit or urgent care facility. . If they determine that you need a call back from a clinician, please be patient. That call back WILL happen, but it might not be straightaway.

For any mental health support – 0800 038 5300
Available 24 hours a day, 7 days a week the support line is there for anyone, of any age who is worried about their own or someone else’s mental health.

Download the HandiApp
The app provides advice about common childhood conditions. Most childhood fevers, and coughs can be treated with Calpol, and by drinking water, and will improve within a week. Call your GP or 111 if your child does not get better, or their condition worsens.

Protect our ambulance service and the NHS
Only call 999 in a genuine, life-threatening emergency, and please don’t call back asking for an arrival time.

Important changes to routine and non-urgent blood test appointments - Blood Bottle Shortages

All GP practices are affected by the current national shortage of blood tubes and are taking urgent steps alongside our hospitals to prioritise their use for people with the greatest clinical need. This includes testing for serious conditions such as cancer.

We are following national guidance which has been issued in response to the shortage. As a result, we may need to cancel and delay a number of patient appointments for blood tests deemed routine or non-urgent. If you have a routine blood test appointment the reception team at the surgery may contact you directly if they need to cancel your appointment – this will be by phone or by text message.

Please be assured that appointments will be rescheduled once the situation has improved, and in line with national guidance. There are a few things you can do if you are affected by this change:
• Keep checking our website for regular updates – we will be sharing the latest patient information here as soon as we receive it.
• Check your phone for messages from us – we will also be using our patient text service to keep people informed.
• Please don’t call or contact us with questions about routine blood tests – we are experiencing exceptional levels of demand at the moment, and your co-operation will help us to reach those without smartphone or internet access with this critical information.
• Do get in touch if your condition worsens or changes so that we can prioritise your blood test if necessary following clinical review

The changes are likely to be in place for at least four weeks. We will keep all our patients regularly updated as the national situation changes. We fully understand the frustration this is likely to cause, and apologise for the inconvenience but we know you will appreciate this is something over which we have no control.

Surgery Activity

We thought you might be interested to see what activity has been happening at the surgery over the past few months. Click here to view Activity April to July 2021 poster

COVID-19 Vaccination – How to get a 2nd dose

If it has been 8 weeks or more since your first COVID-19 vaccination, then you can book your second vaccine.

It is important to have both doses to get the best possible protection against COVID-19. It will also reduce the risk of you passing COVID-19 to anyone else. By having both doses of the vaccine we can make sure that we provide the body with the best protection against the virus To make an appointment for your second dose please call 119 or visit the link below:


Book Your Vaccine Appointment”:

Walk-in Vaccination Centers

Wearing of Face Coverings in the Surgery

15th July 2021: NHS England guidance today confirms that the wearing of face masks/coverings whilst on surgery premises will remain in force.

Chief nursing officer Ruth May today said: ‘Face coverings and social distancing measures will remain in place across healthcare settings so that the most vulnerable people can continue to safely attend hospital, their GP surgery, pharmacy or any other healthcare settings for advice, care and treatment.’

She added that this is important particularly to protect ‘those who may be more vulnerable to infections’

Healthier Together - a resource for parents

Parents may be interested in a new website and App that can provide advice and guidance – where to go for help, whether a child should go to nursery/school if unwell, advice on keeping children safe and healthy.

The App is called Healthier Together and can be found on the usual platforms on your smartphone or iPhone.

Increase in respiratory infections in children

We are seeing, across the South West, an increase in fever, coughs, colds and sore throats in children, not necessarily caused by Covid19. We have also seen an increase in respiratory infections in nurseries.

Most commonly, these are mild, self-limiting illnesses and can be treated at home with paracetamol (Calpol) and keeping up fluid intake. However, these are easily transmitted from person to person and so children should be kept away from nurseries and/or school for at least 24 hours, and at least until any fever has subsided.

More information about respiratory infections can be found here.

If you are concerned that your child may have Covid19, (fever, new cough, loss of sense of taste or smell) you should arrange a PCR test. Details of how to do this can be found here

It is important to continue to practice good personal hygiene – regular hand washing, cover your nose/mouth with a tissue (not your hands) if you sneeze/cough and put used tissues into a bin immediately. Wash your hands afterwards.

If you are concerned about an unwell child, please seek advice either from the pharmacy, your GP or NHS111. In an emergency, dial 999.

COVID vaccinations - important update 22.06.2021

You may be interested to see this latest press release from the Covid vaccination team at the Kernow Clinical Commissioning Group:-

Sunday COVID Pfizer vaccine walk-in clinics to run at Stithians and Royal Cornwall Showground

Anyone in Cornwall, who has not yet had their COVID vaccination is invited to drop-in with no need to book ahead at the large vaccination centres at Stithians and Wadebridge showgrounds. All adults aged 18 or over who have not yet had their first dose or booked a slot through the National Booking Service (NBS), can come along to the Stithians Showground near Truro or Royal Cornwall Showground between 10am and 6pm on Sunday 27 June to receive a Pfizer vaccine.

Sunday walk-in clinics are running to make it even easier for people to get their first dose of Pfizer, get protected and stop the rise in COVID rates across Cornwall.

Iain Davidson, clinical lead at the vaccination centres, said: “We want to make it as easy for as many eligible people as possible, to take up the offer of a COVID jab and so we are running a walk-in COVID clinic this Sunday.

“With the sharp rise in the number of COVID cases we’re asking everyone to #doitforCornwall by rolling up their sleeve, getting protected and stop the spread of the virus. We have plenty of vaccines available. There is no need to book, just come along – but please be patient as it could be busy.”

Friendly vaccinators and volunteers will be ready to welcome people to the site and keep things running smoothly. Regular updates will be posted across Royal Cornwall Hospital Trust Facebook and Twitter pages, providing details of any changes or delays in or around the large vaccination centres throughout the day.

People who already have a confirmed booking slot for either first or second doses, should continue to attend their booked appointment as planned. Other vaccination services are available for anyone who is unable to make the walk-in on Sunday.

First and second doses appointment can be booked by logging on to the national NHS booking service, or calling 119 free of charge. Adults aged 40 and over can also receive their second dose of the vaccine sooner – reducing the wait from 12 weeks to 8 weeks.

People who have already have a second booked vaccination appointment for their second dose on the national booking system can log on to the system to change their appointment.

Covid vaccinations - patients aged 18 to 25

Don’t miss your invitation for a Covid-vaccination

Important Notice: If you are 18 or older and have not updated your mobile number with your GP practice you might not receive your message to book your covid jab.

Please contact us on tel 01872 580345 or email to update your mobile number.

You can also book your jab on the National Booking System via the link below or by calling 119.

Roseland Surgeries does not have any access to vaccines for patients under the age of 40 years.

Dr Jon Jacoby

Dr Jacoby has formally resigned from his partnership with The Roseland Surgeries and will be relocating to Wales at the beginning of July. I am sure you will join us in wishing him all the very best for his future.

We have recruited a salaried GP and Dr Laura Lomas will be joining us from the middle of July. I know our patients will make her feel very welcome.

Patients who are currently registered with Dr Jacoby will be divided amongst the remaining partners. This is purely an administrative task to ensure that each partner has an appropriate number of patients on their list. This will not affect your care and patients remain free to see whichever GP they prefer, at whichever site is most convenient in accordance with appointment availability.

If anyone should have any queries, they can of course contact Nicola, the Practice Manager at the surgery ( or by telephone)

What to do if you need help and we are closed....

Many patients are now using the eConsult service to good effect – this electronic form (which you can use for health care and administrative issues) is available on the website – you can’t fail to miss the big blue box! We think this is an efficient way to get hold of us (saves you having to wait on the phone on a busy morning) but also you can complete the form at your convenience – doesn’t matter if this is 9 pm, or 4 am….!!

However, if you need to access a doctor and we are closed (so any time from 6.30 pm on a weekday evening to 8 am the following working day – or any time over the weekend) as well as the NHS 111 service, you can also access LIVI – a GP video service that is available to our patients free of charge.

You’ll need internet connectivity for this via a smartphone or tablet, and you need to register to access the service. You can book a video consultation with a GP on an evening, or between 8 am and 4 pm on a weekend. You’ll get help and advice when you need it.

You can of course use the eConsult service and if it’s nothing urgent, this is ideal – but we don’t want patients to wait for access to healthcare if they need help sooner, so LIVI might be appropriate. For more information, please see the link below

If you don’t have internet access for this, remember the 111 service is there to use – and you’ll speak to a clinician to get you the right help at the right time.

Spring Newsletter

The latest newsletter can be accessed below.
It includes information on pharmacies open over the Easter bank holiday weekend and details of the new prescription charges from April. There’s also a welcome to our new GP Registrar.


Spring 2021 Spring Newsletter 2021

Concerns regarding the Oxford Astra Zeneca Vaccine - UPDATE 09.04.2021

We are aware that there are media reports regarding the safety of the Oxford Astra Zeneca vaccine and a link to blood clots.

The Medicines and Healthcare products Regulatory Agency (MHRA) has issued a statement which can be accessed below

UPDATE: if you have had the first dose of the Astra Zeneca vaccine, you are advised to continue to have your second dose as planned.

There is new guidance for patients under the age of 40, who are NOT in a clinically vulnerable group. However, we are not in a position to vaccine this cohort as yet and we will let patients know as soon as we can.

Covid vaccines - 2nd doses - UPDATE 26.03.2021

Patients who received their first doses of the covid vaccine at Clays Surgery between* 20th and 24th January*, will be invited along for their second dose between 15th and 18th April, again at Clays Practice.

Patients are now being contacted to book their second appointment. Some patients will have received a text message with a link to book directly with Clays via an online platform. This is only going to patients where we have a mobile phone number, so do let us have your number (especially if you’ve recently changed it). You can email the information to us at:

We are contacting patients directly where they don’t have a mobile phone, to book the appropriate appointment.

We are not able to book second doses any earlier so please do not be offended if we cannot book you onto an earlier session. NHS England are being very strict with how we offer these vaccines and this is beyond our control. If you had your first dose at Clays later than 24th January, i.e. clinics from 28th Jan to 1st Feb, you will not be able to have your second dose until the next batch of clinics AFTER 18th April. We will contact you!

HOUSEBOUND patients:- If you received a vaccine at home in January because you are housebound, we will be contacting you to give you the planned date of the next dose. You will need to ensure that you are available as the dates will be dependent on availability of the vaccine and again, this is unfortunately beyond our control.

Accessing a Minor Injuries Unit

Minor Injuries Units are the best place to treat problems such as:-
• sprains and strains
• minor fractures
• severe wounds
• burns and scalds
• head injuries (where the person has not been unconscious)
• insect and animal bites and stings, and
• minor eye injuries
If you need the help of a Minor Injuries Unit, please phone NHS 111 first and they will direct you to the most appropriate unit in the county.

Please see this link for the latest guidance with regard to accessing Minor Injuries Units in Cornwall