Dear Patients,

We understand that accessing healthcare can sometimes be challenging and we appreciate your patience and understanding. General Practice is currently facing significant workload pressures, and we want to share some information about these challenges and how you can help us provide the best possible care.

What are workload pressures?

• High patient numbers: the number of patients per GP has increased significantly
• Administrative tasks: extensive paperwork and tasks
• Inappropriate workload transfers: tasks from other providers are passed onto GPs
• Limited resources: funding and staffing constraints

How does this affect you?

These pressures can lead to:

• Longer wait times: it may take longer to gen an appointment
• Delayed responses: slower replies to non-urgent queries

How can you help?

Your cooperation can make a difference:

• Use online services if you can: Use our Klinik form for health problems, and the NHS app to request repeat prescriptions
• Self-care: for minor ailments, consider self-care or ask your pharmacist
• Be prepared: List symptoms and questions ready for your appointment
• Follow-up appointments: Only book if necessary; sometimes a call or a message suffices
• Respect appointment times: Arrive on time and inform us if you need to cancel
• Understand prioritisation: Urgent issues are prioritised; non-urgent matters may take longer
• Avoid unnecessary requests: purchase over-the-counter medications directly from pharmacies
• Be kind: our staff are working under immense pressure to provide the care you need

Our commitment to you:

Despite these challenges, we are committed to providing high-quality care and continually improving our services.

Thank you

We want to take a moment to thank you for your continued support and understanding. Together, we can ensure that everyone receives the care they need.

Portscatho Surgery, Tregony Surgery & St Mawes Surgery

A message from The Roseland Surgeries Patient Group (RSPG)

The Roseland Surgeries Patient Group (RSPG) is a committee of volunteer members who meet at least quarterly to discuss health and wellbeing matters. The purpose of the group is to work with Practice Staff to promote good health and wellbeing in our community by providing information, advice and support about health related matters and services.

The RSPG organise and support a range of activities across the community, run by volunteers. These include:

• St Mawes Cafe, Millennium Room, St Mawes, alternate Thursdays 2-4pm
• Roseland Cafe, Gerrans Memorial Hall, Portscatho, alternate Thursdays 2-4pm
• St Just Hub, The Institute, St Just in Roseland, every Monday 1-4pm
• Veryan Community Cafe, Veryan Parish Hall, every Wednesday 10:30am-2pm
• Carers’ Cafe, Gerrans Memorial Hall meeting room, first Friday of every month, 10am-12pm
• Ping Pong/Table Tennis, Gerrans Memorial Hall, every Tuesday 2:30-4:30pm and every Friday 10:30am-12:30pm
• Singing for Fun, Gerrans Memorial Hall, every Wednesday, 10:30am-11:30am
• Painting for Fun, Gerrans Memorial Hall, alternate Wednesdays 1:30pm-4:30pm
• Line Dancing, Gerrans Memorial Hall, every Friday 3pm-4pm
• Ping Pong/Table Tennis, St Mawes Memorial Hall, every Monday 5pm-8pm

Details are advertised in the Roseland Magazine each month where dates and times can be confirmed.

The RSPG would like to encourage Roseland Surgeries’ patients to share their feedback to the committee to support the review and development of surgery provision.

The RSPG is happy to welcome new members so if you are interested in joining the committee or volunteering to support the cafes and activities, please get in touch.