Latest News | The Roseland Surgeries

Latest News

Spring Newsletter

The latest newsletter can be accessed here.   It includes information on pharmacies open over the Easter bank holiday weekend and details of the new prescription charges from April. There's also a welcome to our new GP Registrar.

Concerns regarding the Oxford Astra Zeneca Vaccine - UPDATE 09.04.2021

We are aware that there are media reports regarding the safety of the Oxford Astra Zeneca vaccine and a link to blood clots.  

The Medicines and Healthcare products Regulatory Agency (MHRA) has issued a statement which can be access here.

UPDATE:  if you have had the first dose of the Astra Zeneca vaccine, you are advised to continue to have your second dose as planned.

There is new guidance for patients under the age of 40, who are NOT in a clinically vulnerable group. However, we are not in a position to vaccine this cohort as yet and we will let patients know as soon as we can. 

Covid vaccines - 2nd doses - UPDATE 26.03.2021

Patients who received their first doses of the covid vaccine at Clays Surgery between 20th and 24th January, will be invited along for their second dose between 15th and 18th April, again at Clays Practice.

Patients are now being contacted to book their second appointment.  Some patients will have received a text message with a link to book directly with Clays via an online platform.  This is only going to patients where we have a mobile phone number, so do let us have your number (especially if you've recently changed it). You can email the information to us at:

We are contacting patients directly where they don't have a mobile phone, to book the apprpriate appointment.  

We are not able to book second doses any earlier so please do not be offended if we cannot book you onto an earlier session. NHS England are being very strict with how we offer these vaccines and this is beyond our control.  If you had your first dose at Clays later than 24th January, i.e. clinics from 28th Jan to 1st Feb, you will not be able to have your second dose until the next batch of clinics AFTER 18th April.  We will contact you!

HOUSEBOUND patients:-  If you received a vaccine at home in January because you are housebound, we will be contacting you to give you the planned date of the next dose.  You will need to ensure that you are available as the dates will be dependent on availability of the vaccine and again, this is unfortunately beyond our control.

COVID vaccinations - your second dose 25.02.2021

Many patients are starting to question when they might hear about their invitation for their second dose of the Covid19 vaccination.

Current guidance suggests that the 2nd dose should be given within 12 weeks of the 1st dose.  For our patients, this should be any time from the start of April 2021.

Please be assured that we will be contacting patients at the appropriate times to book their appointments.  We continue to work within our Primary Care Network and covid clinics are continuing at Clays Surgery in Roche.

We are hopeful that we will also hear soon about a supply of the Oxford Astra Zeneca vaccine in order that we may do a 'mop up' clinic here in Portscatho for those patients who have yet to be vaccinated.  We will of course keep you updated.

Livi - the Out of Hours doctors

Patients should now be receiving letters regarding a service called Livi.

This is an Out of Hours GP led service which means that you are able to connect to a doctor by video link when the surgery is closed.  This service is being offered to patients as part of our connection with the Primary Care Network which includes our practice, Clays, Probus and Brannel surgeries.

The link to find out more is here


COVID vaccinations update 15.02.2021

Patients aged 65-69 years should be receiving a formal invitation from NHS England to book their COVID vaccine at a mass vaccination site (Stithians, Wadebridge, Reeds Pharmacy, Truro) either by following an online link or by calling 119. Clay's Practice in Roche will once again be hosting COVID vaccinations from Wed 24th Feb to Friday 26th Feb. This cohort will include patients with long term conditions. Receptionists from the surgery will be phoning patients to book an appropriate appointment. Given that the number of patients in this group is quite large, we may also send out text messages and emails to contact as many people as we can.

COVID Vaccinations Update - 12.02.2021

We have been made aware that patients in Cohort 5 – 65-69 years - will receive an invite from the national booking service, to attend a vaccination centre or community pharmacy setting (Stithians, Wadebridge, Roche Pharmacy or a Pharmacy in Truro).  This is a national decision, not something that has been decided locally by our network, or even the county.  Crucially, those invite letters for eligible patients should be coming out in the next day or so.  They are coming direct from NHS England – GP surgeries are NOT writing out to patients, and so if anyone receives an invite, they should follow the instruction and either register online (using the information in the letter) or call 119 to book an appropriate appointment.


As soon as we are able to do so, we will be aiming to contact patients in the 60-64 yr bracket to offer them an appointment at Clays with appointments being offered from Wed 24th February to Friday 26th February 8 am to 6 pm

Covid vaccinations ..update 04.02.2021)

We have vaccinated over 1000 patients in the top 4 cohorts of the eligible population with their first dose of the covid-19 vaccine.  We are aware that there are a small number of people who haven't yet had the vaccine and we are waiting on news of the next delivery which will go to Clays Surgery in Roche again.  We will contact those patients directly as soon as we are made aware of vaccine delivery dates.  Please do NOT phone the surgery, we will phone you!

We will then also be able to offer the vaccine to those aged 70-75 and hopefully, those in the 65 to 69 yrs age group.  If you are a private carer, or care for someone in your family and you're not in the relevant age range, we will get to you eventually - but only those carers employed by agencies/social care are currently being vaccinated under the government guidance. 

We also understand that NHS England are sending out letters to patients offering them the opportunity to book an appointment at a mass vaccination site (Stithians, Wadebridge etc)  If you haven't yet had your FIRST dose, please feel free to use this service, or you can if you prefer, hang on until we phone you.  If you've already had your first vaccine, please ignore the letter!!

Please remember - if you've had that first dose, you still need to comply with the guidance - keep your distance, use face coverings, wash hands regularly. That first dose will kick start your body into creating those much needed antibodies, but we're not out of the woods yet.  Please stay safe!

                                               Many thanks, Nicola, Practice Manager


Website Accessibility

We wanted to let all of our patients know that we are currently embarking on an exciting new journey and have instructed our website providor to build us a brand new website.

The aim of our new website is to ensure that everybody can gain access to all information in an easy to use format, whether that be larger text or via a screen-reader.

When our website goes live, you will be able to continue using your online services as normal, these are not affected, the only difference is how the website will look.

We're really excited to get this new project underway and hope it helps you all get access to information much more quickly and easily.

Covid Vaccinations........and a Scam Text!!

I thought it would be helpful to provide an update on covid vaccinations (8th January 2021):

Despite reports by the media, the Astra Zeneca vaccine has NOT been delivered to every GP surgery in the country.  We are hopeful that we will get news on the availability of covid vaccines for our patients, but we are not yet sure which vaccine will be made available to us.  As soon as we know, we will be contacting patients directly.  The priority order is very strict starting with nursing homes and patients over the age of 80.  

It is incredibly frustrating and we are fighting as hard as we can to get a vaccine that we can deliver safely to our patients with the minimum of disruption.  But, it's not easy......please bear with us.  We will keep you all as updated as we possibly can.

Scam Text Messages:-

On the same subject, we have been made aware that there are scam text messages going out purporting to be from the NHS, offering the opportunity to sign up for a covid vaccination.  Please beware!! The link shown in the text takes you to a page where you are asked to provide your bank details.

A helpful poster has been produced which you can find here

PLEASE DO NOT GIVE OUT YOUR BANK DETAILS!! This vaccination is being offered free of charge by the NHS. Please delete the text. We will contact you with an invitation as soon as we possibly can.

Winter Newsletter

We have just published the Winter Newsletter and you can download a copy of it here.

Flu vaccinations for over 50s

You may have heard on the news that the 'flu vaccination programme has now officially been rolled out to patients who are over the age of 50, to include those who do not have any risk factors.

As a result of this news, we have now been able to place an order for an increased supply of 'flu vaccines which should reach us by the beginning of December.

If you are aged over 50 and would like a flu vaccination, please contact the surgery to book an appointment.  If, when you phone, the vaccines have not arrived, we will put you on a waiting list and call you when they come in. 

Undoubtedly, the demand across the country will affect supplies out to surgeries from the manufacturers.

As a side note, we are still awaiting information on covid-19 vaccinations.

Information regarding COVID vaccinations

You may have heard in the media that GP surgeries will be expected to deliver the COVID vaccination to their patients as early as December.  The logistics of delivering the vaccine, which should be given as a course of two, a fixed number of days apart, to all of our patients in a very specific order are going to be incredibly challenging. 

There is some debate at central Government as to how that vaccine will be administered. This may be part of a central immunisation programme, with clinics opening up in specific localities, or it may include GP surgeries offering the vaccine as well.  Currently, we do not know how soon the COVID vaccine will be provided to us, nor do we know how clinics are going to work in practice.

 As soon as we have any information, we will of course pass it on to you. 

                                                   Many thanks, Nicola, Practice Manager

Your COVID recovery

NHS England has published some guidance for people recovering from COVID-19.  It also includes helpful guidance for relatives/carers of people who have had coronavirus.

The website and full information can be found here

COVID-19 and updated guidance

We have received updated guidance from NHS England for clinically extremely vulnerable individuals.   More in depth guidance can be found here.     You can now also check on local restrictions by postcode. To search, please click here.

This new guidance aims to strike a better balance between providing practical steps to help keep you safe while reducing some of the potentially harmful impacts on mental and social wellbeing that were associated with previous strict shielding

The government will write to you directly to inform you IF you are advised to shield. You are not advised to follow formal shielding advice again unless you receive a new shielding notification advising you to do so. From now, refer to the new local COVID alert levels for your area.

Please remember:  if  you are clinically extremely vulnerable, please maintain strict social distancing, wash your hands regularly and wear a face mask or covering when necessary. 

Socialising inside and outside the home

Continue to maintain strict social distancing, wash your hands regularly and avoid touching your face.   Try to keep the number of social interactions that you have as low as possible. The fewer social interactions you have, the lower your risk of catching COVID-19.

Continue to observe strict social distancing with anyone outside of your household or support bubble. The more you socially distance from others, the less likely you are to catch COVID-19. You do not need to maintain social distancing within your home with members of your household but should stay at least 2 metres away from other people visiting your home.

If the rules allow you to meet with others outside your household, your risk of catching COVID-19 is lower if you meet them outdoors. If you meet indoors, keep the area well ventilated with fresh air, for example by opening the window.

Try to reduce the amount of time you spend in settings where you are unable to maintain social distancing, or where other people’s activities may reduce the likelihood of individuals maintaining social distancing.

Delays to Out Patient appointments - NEW patient hotline

Many patients will be waiting on delayed out patient appointments, diagnostic procedures and/or elective admissions.  In order to help patients who are concerned that their condition or symptoms are deteriorating, the Royal Cornwall Hospital has set up a patient hotline.

The aim of this hotline is to:-

  • avoid patients having to return to their GP to raise concerns about their condition or symptoms with a view to expediting care
  • ensure there is a clear route in for enquiries where patients are concerned about their condition
  • help keep patients safe whilst waiting for treatment as all enquiries and concerns are assessed by a clinician.

The hotline is:  0800 035 7777 or you can email:

If you want to find out what the current waiting times are for treatment, you may like to visit the RCHT website, and you can access that link here.

If your symptoms are unchanged since the referral and you just want to know about waiting times, please DO NOT phone the hotline - use the web link above. Many thanks. 

Carers of Elderly Parents/Relatives

Are you a carer to an elderly parent or relative? may find this website of interest and help/support.



Ordering your medication before Christmas!


The surgery will be closed on Christmas Day Friday 25th December and Bank Holiday Monday 28th December.  We will also be closed on New Year's Day Friday 1st January 2021.

Please remember to order your medication in time to collect before we close for that Christmas weekend.  We would suggest ordering by 15th December which gives us time to get your medication from our wholesalers and dispense in time for you to collect before Christmas Eve.    Thank You!!


Why do I have to wait for my flu jab?

We are aware that we have a number of patients who are still waiting for their flu vaccination. We are expecting our deliveries in the next couple of weeks, but they are being sent out in a staggered way, rather than giving us our full quota in one go.  We apologise for the delay but this is out of our hands at the moment.   NHS England has also produced this information leaflet, which may be of some help.  
We would like to thank our patients  for their co-operation at the recent 'flu sessions held in the Memorial Hall and hope that everyone felt safe.

Update - flu clinics, COVID, appointments

The first of our planned flu vaccination clinics went extremely well with those attending saying they felt safe and that it was well managed. The only slight hiccup was being a couple of vaccines short and so inconveniencing patients for which we have apologised.

Flu vaccines have to be ordered a year in advance so when the first order was placed there was no pandemic in sight. There are separate orders for the over 65s and the under 65s coming from different companies. The 2021order has to be placed by next week (Oct 14th) and at the time of writing, there is very little guidance from the government as to who is going to be included in next year’s programme and who knows where we will be in the COVID saga! We do not yet have any information about vaccinations for the 50-64 year age group who are not in any ‘at risk’ groups. We are continuing to receive deliveries of vaccine and there are further opportunities to have the vaccination. Patients should continue to book a slot with Reception.

We have been asked why we did not run the days elsewhere – Tregony or St Mawes Halls for example. This is because we had to get permission from the Care Quality Commission to do the flu vaccines ‘off-site’ in the first place, i.e. outside the Surgery buildings and in the hall at Portscatho. There were many hoops to jump through and the Practice Manager had to submit a business plan, a floor plan, a 'process'......... and to undertake this for more than one location would have meant repeating that process for each site. This was already a massive undertaking and use of resources and so the decision was made to centralise at Portscatho, but this did speed up the process. Those patients with any transport issues are still able to use the community bus service to get to medical appointments and should enquire of Reception in the usual way.

The new way of working imposed by the Government continues to cause additional problems. The initial consultation by ‘phone is there to ensure your safety and also ours by minimising the number of visits to the Surgery. We want to reassure each and every one of our patients that if, following that chat, you need to see a Doctor in person, it can still happen. If you ask for a ‘phone appointment and want a specific doctor, then there might be a delay as there are a limited number of slots available. If however you need to speak to a doctor then we are still managing to get back to most people quickly but it will be with whoever is on duty and possibly not with your usual Doctor.

Please do not delay contacting the Surgery if you are ill – we will always do our best to help.

Please continue to be vigilant – maintain social distance, regularly wash your hands and wear your face mask when in a public space. Please be kind and tolerant – we are all in this together.      Thank you.

Problems with accessing COVID testing

You will no doubt be aware of the problems people are experiencing nationally accessing tests for coronavirus.

New guidance has been released which you can access here.

You are still advised to try booking a test online - see the link here or call 119.

Mental Health and Wellbeing

Support is still available for patients with concerns about their mental health wellbeing.

For more information, please click here

Flu vaccination campaign 2020

Appointments are now available for a flu vaccination if you are in at 'at risk' group.  

Those at risk are patients over the age of 65, those with kidney/lung/heart disease, those with diabetes, immunosuppression, those who are currently pregnant or a carer for anyone with such a condition.

For more information, please click here

Eligible patients should contact the reception team to book a suitable appointment. 

Research for a COVID19 vaccine

The National Institute for Health Research (NIHR) is working with the NHS to encourage people to sign up for the NHS COVID-19 vaccine research registry. They are asking GPs to promote the voluntary scheme with patients for them to be contacted by researchers to take part in the vaccine research and aims to recruit half a million people onto the registry by October.
Researchers are looking for people from all backgrounds, ages and parts of the UK including both people with or without existing health conditions - to take part in vaccine studies, to make sure that any vaccines developed will work for everyone.
The service is available to anyone aged 18 or over, living in the UK. There is no obligation to join in any study, if they are contacted.  For more information click here.


RCHT Patient Hotline - elective care

Royal Cornwall Hospital has created a patient hotline to deal with enquiries for those patients on existing waiting lists for out patient and elective care.

For more details please see the Referrals tab on the Menu on the home page, or click here

Face coverings - latest advice 4th August 2020

The rules around face coverings are changing and can seem confusing to many people.

We are recommending that anyone attending the surgery either to collect medication or attend for a pre-booked appointment should wear a face covering.

You might find the latest guidance around the wearing of face coverings useful - there is also a bit about making your own face covering too!  To access the link, please click here

Your COVID-19 Recovery

A new website commissioned by NHS England Improvement Respiratory Clinical Policy Unit was launched on 4th August 2020 to support patients with their covid recovery.  This is the first phase of support planned by the national programme team and more details can be found by clicking on the link here

Help and support for those with mental health crisis

Over the past few months, there has been a rise in the number of people who are experiencing issues with their mental health.  If you need help, or you want to find help for someone you know, you can call the local Mental Health Team for advice 24 hours a day, 7 days a week.

The team, under the banner of the Cornwall Partnership NHS Foundation Trust, can be called on 0800 038 5300. 

You can also find more information on their website which can be found here

Weight Management and Support

Public Health England has launched a new campaign to help people with what many can feel is an uphill struggle managing their weight and increasing their exercise levels.

The Better Health campaign offers help and support with diet, exercise, recipes etc. and a wealth of information can be found here

A plea from the Doctors - phone calls!!

If you have a booked telephone consultation with the GP, it would be hugely helpful if you could ensure that you provide us with the telephone number where you will be when we call you and, make yourself available to take that call.

If you need to give us a mobile telephone number, please ensure you are in an area with signal.

When we give you a time slot, the GP may not be able to call you immediately on that time slot - please allow around half an hour either side of the appointment time you are given. 

Thanks very much indeed for your help and co-operation with this. 

Summer Newsletter

The latest Summer Newsletter is available to read here

Mandatory wearing of face-masks

You may have picked up from the media the Government announcement that from 24 July it will be mandatory for all people to wear face coverings in shops and supermarkets. You can find out more about the new rules here

The Government has confirmed the wearing of face coverings in shops will be enforced by the police just as it is on public transport. Cornwall Council is waiting to hear from the Government if local authorities will be asked to have a role in this enforcement. 

Guidance for patients requesting letters for exemption - please see the attached letter here for guidance from the Kernow Local Medical Committee regarding provision of letters for exemptions to wearing face masks,


Isolating ahead of hospital admission

We are aware that patients awaiting hospital admission for planned surgery will have been asked to self-isolate for 14 days ahead of the admission due to the ongoing COVID-19  pandemic. 

It is not within our remit to provide sick notes or letters for employers to cover anyone needing to self-isolate.  Employers should accept information from the hospital as evidence of you needing to stay at home.  However, if you need any assistance with this, please download a copy of the guidance for employers from the Kernow Local Medical Committee which can be found here. This letter should then be given to your employer.

Results of the Patient Survey 2020

You may be interested to see the results of the GP Patient Survey for 2020 which you can access here

Our thanks to everyone who participated in this. 

Medication Collections from ALL surgery sites

The Roseland Surgeries has been hugely helped by volunteers across the Roseland Peninsula to aid us in the delivery of medication to those patients who have been shielding.  As lockdown eases in slow and small measures, we would like to offer patients the opportunity of collecting their medication from our surgery sites, as they did before the pandemic hit us.

So, if you used to collect your medication from Tregony or St Mawes, you will be able to return to do that with effect from Monday 6th JulyCollections will be MORNINGS only for a short while as we ease back into some semblance of normality.  

We will endeavour to speak to patients about this, but when you order your medication, we would be very grateful if you could add a message onto your request stating that you would like to collect from the surgery site.  Please be sure to let us know which surgery site!   Note:  If you used to collect your medication from Veryan Stores, you can do this from Tuesday 7th July

Please remember that we are still asking visitors to the surgery to wear a face covering and please respect the social distancing rules that are still in force.

Thanks for your help and co-operation.

Advice if you are asked to attend for a vaccination

NHS England in conjunction with the Public Health team, has put together some guidance for patients who are asked to attend the surgery for vaccinations.  The guidance can be found here.

It is really important that babies and young children are kept up to date with immunisations, but if you have any concerns please ask to speak to the Practice Nurse, or contact your Health Visitor directly. 

UPDATED Guidance for patients who are shielding as at 22nd June 2020

The government has released updated information for patients who are shielding.  From Monday 6th July, those who have been staying at home as a result of receiving a letter to advise them to do so, will be able to go outdoors in a group of up to 6 people, while maintaining social distancing rules.

From 1st August, those who have been shielding who need to work and cannot do so from home, can return as long as their workplace is COVID-secure.

For the full guidance, please click here

Barnado's Project

You may be interested to read about a new project that the team at Barnardo's have created as a result of COVID-19.

The programme has been created to help children and young people in England who are experiencing harm and increased adversity during lockdown, by providing support to those who are not being seen by schools or other key agencies.

You can read more about the project here.

Guidance for patients awaiting operations

We have received a 'Frequently Asked Questions' leaflet for patients who are waiting to go into hospital.  Please click on this link to access the leaflet, which we hope you will find helpful. 

Updated Guidance for Patients who are Shielding

The Government has now updated its guidance for patients who are shielding.  

If you received a letter from NHS England, the surgery, or a hospital advising you to shield, you should continue to do so until at least 30th June, BUT, you can now spend a short period of time outdoors each day with members of your household, still maintaining the social distance of 2 metres from others. The advice is that for many people the opportunity to go outdoors whilst maintaining strict social distancing may enhance their physical and mental health, without exposing them to significant risk of catching COVID-19. 

If you live alone, you may meet one person from another household, ensuring that you maintain strict social distancing. The advice is that this should be the same person each time.

A shielded person should continue to avoid all non-essential face to face contact, and the support for shielded people remains in place.   

The next review of this guidance will take place week commencing 15th June. 

Guidance for parents regarding return to school

We have received guidance from Kernow Local Medical Committee for parents who have concerns regarding sending children back to school.  The guidance document can be found here.

Important information regarding Bank Holiday Monday 25th May

Guidance regarding Bank Holiday working - Monday 25th May

NHS England & Improvement has stated that unless the situation changes significantly it will not be necessary for GP practices to open on the next bank holiday at the end of May.

We will of course keep patients informed should that guidance change.

Should you require emergency medical help when the surgery is closed, please call NHS111.


Spring 2020

Our latest newsletter includes lots of information about sources of help and advice for patients during these tricky times.

Please click here for a copy

For information:  If you are 'shielding' at home, but fit and mobile (with no symptoms suggestive of the coronavirus) and you need to see one of our nurses for a blood test, dressing, ear syringe etc., we will ask you to come to Portscatho.  The nurse will contact you ahead any appointment to have a chat with you over the phone  and she will talk through the procedure and options we can offer you to keep you safe, before you come along.  

We are Open for Business!!

Please see an update from our doctors here

NHS England and High Risk Vulnerable patients - UPDATE 10.04.2020

Many patients will now have received letters from NHS England to confirm that they are in a very high risk group and what to do about 'shielding' or 'social distancing'.  

By way of an update (10th April 2020) we are aware that in order to benefit from priority shopping delivery slots, patients in the High Risk Vulnerable group need to put themselves onto the government list (click here for details).  The supermarkets are working on a list first uploaded on 21st March 2020 and have not yet had latest information.  We have been told that a further upload of information will take place on 20th April 2020, so please do not be alarmed if you have received a letter, but cannot be 'found' on the government list by the supermarkets.  

In the interim, if you are struggling to get shopping, please don't forget our band of invaluable volunteers - Roseland Together - 07743 746215 or

We have received a 'Frequently Asked Questions' sheet which is available here for you to read.  It may answer some of your queries and save a phone call.  

If you have self-identified yourself as 'very high risk' but do not fit the clinical categories listed, you may be contacted and reminded that you do not need to 'shield' but continue to maintain 'social distancing' as you have been doing already. 

Easter Opening Times

As a result of these extraordinary times, ALL surgeries in the country have been asked to remain open on Good Friday and Easter Monday.

Roseland Surgeries will be open, as normal on both these days.  Medication can be collected from Portscatho.  GPs will be on duty for patients who need them, thus reducing the burden on NHS111 and the out of hours teams. 

We are of course, still asking patients NOT to turn up at the surgery if they have any symptoms suggestive of the coronavirus but please PHONE FIRST and we'll ask the duty doctor to call you back.

Thank you again for your support and co-operation.


Clinically vulnerable people

There has been some news about food parcels being delivered by Cornwall Council for people who are deemed to be clinically vulnerable. This article here may help to explain this a little more.

An important point to note:-  We understand that these food parcels are intended only for clinically vulnerable people with specific medical conditions who have to shield, and only for the smaller subset within this group who are unable to secure food by other means. They are not aimed at providing food for those who have family or neighbours to do their shopping; nor for children or adults who struggle to access food due to being on a low income and/or eligible for Free School Meals (they are being offered school catering services or supermarket vouchers instead); nor for people with no recourse to public funds; nor to support people shielding due to being aged over 70, but who are otherwise fit and well.   It may be that only a very few in Cornwall will be eligible.

The other useful web page we have found which we thought was worth sharing is where clinically vulnerable people are asked to register to say if they do, or do not, need support. This can be done by the patient, or on their behalf.  Please click on this link to access the page:



At the time of writing this, we're right in the midst of the 'Corona troubles'...... 

We just wanted to say a massive thank you to our patients who have been so very understanding as we've had to change procedures quickly to respond to changing Government Guidelines. We have seen huge changes to our appointments system, how we manage phone calls and medication collections, and it is so heartwarming to find that the majority of our patients have been so supportive.

We have a fantastic Patient Group who have rallied the troops and got together a band of volunteers across the Roseland to support our most vulnerable patients.  

At a time when it can feel that everything is just 'doom and gloom' and there seems to be no end in sight, it warms the cockles of my heart to know that you are behind us.

With huge, huge thanks

Nicola, Practice Manager

Calls to the Surgery 19.03.2020

We have had some concern that patients' calls to the surgeries are getting 'dropped' by the phone system after listening to a Welcome Message.

Please be aware that after the initial Welcome Message, there is a gap of about 4 seconds before you hear another voice telling you that your call is being transferred. 

Please DON'T hang up - we have NOT lost you!   It's just an issue with the configurement of the phone system that we can't tweak at the moment.

Understandably we are experiencing a very high volume of calls at the moment. Please bear with us. We're very grateful to you for your patience at this time. 

BOOKING YOUR APPOINTMENT and Coronavirus 13.03.2020

Due to the continuing issue with the coronavirus, it has now become necessary for the reception team to ask you a couple of questions ahead of booking your appointment.

When you phone the surgery, you will be asked the following questions:-

1.  Do you have a NEW cough?

2.  Do you have a high temperature/fever?

If you say YES to either of the above, you will be offered a phone appointment with the duty doctor the same day.

If you say NO, you will be able to book your routine appointment.

However, if you develop a cough or fever on the day of your appointment you MUST NOT come into the surgery.  Please phone instead and ask for the duty doctor to call you in the first instance.

The Online Booking facility has been suspended for the time being. 

Many thanks. 

Proposed roadworks Tregony

We have been notified by the council that roadworks will be commencing in Tregony/Daddiport from Monday 9th March until 20th March.  This covers the A3078 and the B3287 which runs through Tregony village.   Please see the notification here

The first phase from 9th March will be carried out under traffic lights, but the second phase on 16th to 18th March will result in a road closure between 09.30 hrs through to 16:30 hrs.  

You can see more on the Council website here  (if you have problems viewing it, change the date from 'Today' to 9th to 20th March, and search Tregony Hill)


Coronavirus - online NHS tool

If you think you might have Coronavirus, please follow this link to access a handy NHS online tool.

The advice remains the same - if you think you might have coronavirus, PLEASE DO NOT COME INTO THE SURGERY.  Please phone NHS 111 for advice. 

Frequently asked questions - please click on this link

Latest advice for travellers - please click on this link

Corona Virus - Update 20th March 2020

Coronavirus - Frequently Asked Questions - please click here

Dear patients, please click on this link for the latest information from the Government regarding the Corona virus (dated19.03.2020)   This guidance is being updated regularly. 

The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.

Please do not book a GP appointment or attend your GP practice.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. 

Only call 111 direct if you are advised to do so by the online service or you cannot go online.

Guidance on Social distancing - please click on this link for the latest advice from the Government.

Guidance for Self-Certification - please click this link



Zero Tolerance to Abusive Behaviour

It is with a heavy heart that we must inform you of the increase in verbal abuse and threatening behaviour towards our practice staff.   This will NOT be tolerated under any circumstances and patients acting in this way may be removed from our surgery list.

Please remember that the reception and dispensary teams are working on behalf of the Partners of the Roseland Surgeries.  If you are unhappy with the service you have been given, you should contact the Practice Manager in the first instance who will be happy to discuss your concerns. 

The Good Grief Cafe

Get-together with people offering friendship & support to those who have experienced loss -

Join us at the St Just Institute on the first Tuesday every month from 1.30 – 3.30pm (starting on 4th February 2020).

Come and share tea and cake with people who understand what it is like to experience bereavement.

Call Sue (07969 153957) or Louisa (07968 798502) for more information.

Transport can be arranged if needed. 

(Supported by Cornwall Hospice Care & Cruse Bereavement Care)


Medical Students at The Roseland Surgeries

Many patients will be aware that we are a teaching practice with GP Registrars and Medical Students.  We are currently in a block of teaching Year 5 medical students from the University of Exeter medical school and patients agreeing to see the student as part of their consultation are hugely important.

We have received a formal letter of thanks from the Royal Colleague of General Practitioners for this vital work and we wanted to share this with you. A copy of the letter can be found here

Many of our medical students tell us in their feedback that their interaction with patients, our team and allied healthcare professionals forms an important part in their decision making and their future as potential GPs.  We should like to add our thanks to you for your understanding and patience with these students - your participation in their training is very much appreciated by us all.

January Newsletter

Please click here to see the latest newsletter for information on new NHS technology and accessing the surgery. 

Christmas Opening Times

Please click on the surgery sites below for a list of opening times over the festive season:



St Mawes


Pharmacies opening over Christmas/New Year:

Boots, Pydar Street Truro - open Boxing Day 08.30 to 5.30 pm and New Year's Day 10.30 to 4.30 pm

Lloyds Pharmacy, Sainsburys, Truro - open Christmas Day 3 pm to 5 pm, Boxing Day 9 am to 5 pm and New Year's Day 9 am to 5 pm

Asda Pharmacy, St Austell - open Boxing Day 9 am to 6 pm, New Year's Day 10 am to 5 pm

Boots, Fore Street, St Austell - open Boxing Day 10 am to 4 pm and New Year's Day 10 am to 4 pm.

Winter Newsletter

Please click here for the Winter Newsletter.  This will give you information on surgery opening over the Festive Season, our new eConsult service and much more!

Medications and Brexit

We are receiving updates from the Dispensing Doctors' Assocation with regard to any movement on the 'Brexit' issue and how this might affect availability of medication.

The link to the latest update can be found here

The key messages we are being given are that we cannot over-prescribe medication, nor can we stockpile medications.  Both of these actions would have a detrimental affect on the total supply of medicines available across the country.  

We do, however, have access to a number of wholesalers and consequently, if we struggle to get hold of something, we do have other options to try.  I'm sorry we cannot be more reassuring but I am sure you will all appreciate that Brexit appears to change on a daily basis!  

We will keep you posted with updates as and when they become available.


News from NHS Kernow CCG

Please see the latest advice from NHS Kernow Clinical Commissioning Group with regard to accessing the most appropriate medical services, should the need arise.

The advice can be downloaded here

Flu Vaccines are now available!!

Autumn always heralds the arrival of the 'flu vaccine though the start date for the campaign is determined by the availability of delivery to surgeries around the country.

We now have our vaccine in stock and many patients have already had this important immunisation.

If you are aged 65 and over, or in an at-risk group, it is recommended that you avail yourself of this vaccine.  Please contact the surgery to book a suitable appointment with our nursing team.

At risk groups include those patients with diabetes, respiratory conditions such as asthma, COPD, sarcoidosis, those patients with kidney/liver/heart disease.

NHS England has printed out several leaflets for patients in at-risk groups that you may find helpful to read.  These can be accessed under the headings below:-

Chronic Kidney Disease - please click here

Diabetes - please click here

Heart Disease - please click here

Liver Disease - please click here

Neurological diseases - please click here

Respiratory conditions - please click here

PLEASE DO NOT WAIT FOR YOUR INVITATION - feel free to contact us at any time to book your appointment, but don't leave it too long!! We would like our patients to be protected as soon as possible.

Children aged 2 and 3 years of age will be invited by letter along to our annual Children's Flu Party and each child receiving an immunisation will be given a party bag of goodies.  This immunisation is in the form of a nasal spray and not an injection.

Autumn Newsletter

Please see our latest newsletter with information on Flu Clinics, PIP assessments, Brexit and your medications and much more!

Please click here


Please see the attached poster for details of our surgery opening times with effect from September 2019. Please click here

Summer Newsletter

The latest surgery newsletter is available here

A new partner, changes to the appointments system and our medication delivery service, and we can now take card payments!

Try the new NHS App

If you're a patient of this practice, you can now use the new NHS App - a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use our online service (SystmOnline) you can continue to use that; you can use the NHS App as well.

For more information, visit


Collection of clinical waste from your home

What is Clinical Waste?  This is anything that contains human or animal tissue, swabs/dressings, bloods/bodily fluid, drugs and/or 'Sharps' i.e. syringes/needles.

If you have waste of this kind at home, it must be disposed of safely and is collected by arrangement with the Council.  A leaflet explaining what Clinical Waste is and how it is removed can be found here

A registration form for Cornwall Council to collect your clinical waste can be found here

Unfortunately, the surgery cannot take any clinical waste, including full Sharps bins from patients or their carers at the front desk.  We can however, take unwanted medication.

Extended Clinician Availability

We are pleased to announce that from the beginning of July we will be offering early morning appointments with our nurses from 7.30am, Wednesdays at Tregony and Thursdays at Portscatho.  (Please note we are unable to do childhood immunisations on these early sessions).

In addition, our GPs will be offering telephone appointments before and after their surgeries (early morning/late evening) - Please contact our reception team for availability.  These can also be booked online. 


May Newsletter

For details please click here

December Newsletter

Please see this month's newsletter for details of our Christmas openings, medication delivery service and Cornwall Council's Winter Wellbeing programme.  A copy of the newsletter can be found here

November Newsletter

The latest surgery newsletter can be found here

Autumn 2018 - Newsletter

Please Click Here

Summer 2018 - Newsletter

Please Click Here

July 2018 - Newsletter

Please Click Here

General Data Protection Regulations

Many of you will have heard of the new General Data Protection Regulations which govern the way in which data is accessed and shared.  These rules encompass access to medical records for solicitors, insurance reports etc., as well as patients who require access to information. 

If you need copies of your medical records, in the first instance you will need to complete a Subject Access Request form which can be found here

A member of our admin team will then process your request. 

As part of the GDPR, we have an obligation to inform our patients about the 'fair processing' of the information we hold and details of this can be found here

Additionally, there are screening programmes (things like the National Bowel Cancer Screening, Aortic Aneurym Screening, Diabetic Retinopathy Screening etc) where we may share information to Public Health England.  A plain-english explanation is provided here but you may decide to opt out of sharing that data, and more detail about opting out can be found on the Patient Online tab on the home page.


May 2018 - Newsletter

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March 2018 - Newsletter

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February 2018 - Newsletter

Please Click Here

Winter 2017 - Newsletter

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Autumn 2017 - Newsletter

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August 2017 - Newsletter

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June Newsletter - Prescribing Special!

Please see our latest newsletter which highlights the way in which your prescription is processed.  Please click here  and also see our 'flow chart for the process - click here

Summary Care Records

We have now gone 'live' with the Summary Care Record - a very brief electronic version of your medical record which can be shared with other healthcare professionals looking after you.   For more information, see the May Newsletter.

May 2017 Newsletter

Please click here

Important Information for Patients

Please see the attached newsletter for important information for our patients with regard to the retirement of our Senior Partner, Dr Mike Black.   /admin/resources/special-newsletter.docx


As from 3rd April, St Mawes Surgery will not be open on Monday afternoons. All other surgery times remain the same. By way of compensation, Portscatho Surgery will be open later on a Monday and Tuesday evening. Please ask reception for details.

January 2017 - Newsletter

Please Click Here

December 2016 - Newsletter

Please Click Here

November 2016 - Newsletter

Please Click Here

Volunteer Cornwall - Welcome Home Scheme

Want to Make a Difference to People in Your Community?  Why not Become a
Welcome Home Volunteer? For more information please click here

Lifesaver Interactive Link

The following link is to an interactive website which takes you through a life-saving emergency, as if you were there doing CPR etc.  We’ve had very positive feedback from the patient group. Go on give it a go!  Hopefully you will never be faced with a real life situation, but if you are you might just be glad you gave it a try...

Map of Defibrillator locations on the Roseland

Please Click Here


Defibrillator Locations on The Roseland  - Available for use at all times, Roseland Surgery Patient Group

Village Location
East Portholland Post Office, exterior wall
Gerrans Petrol Station
King Harry Ferry King Harry Ferry*
Philleigh The Roseland Inn, Interior*
Portloe The Ship Inn
Portscatho On the slipway behind the Fishermens Shelter
Rosevine Rosevine Poultry Farm, opposite the Rosevine Hotel
Ruan Highlanes Bus Shelter
Ruan Lanihorne Kings Head, exterior wall
St Just in Roseland Institue exterior wall
St Mawes Harbour Master's Office*
St Mawes Millenium Rooms (entrance to main carpark) exterior wall
Towan Beach Porth Farm, National Trust Office foyer*
Tregony Main street adjacent to the Clock Tower
Tregony Tregony Surgery, Well Street - Porch
Treworga The Old Telephone Box
Treworthal Village Green by the postbox
Veryan The New Inn, exterior wall
Veryan Veryan Sports and Social Club

*Available at restricted times

EEFO Survey - Aged 13-19? We want your feedback!

We want to make sure we’re doing what we need to do to support you as a young person. Your feedback will be confidential and will only be used to help us improve our services.

EEFO Survey