Latest News

Summer 2018 - Newsletter

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July 2018 - Newsletter

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General Data Protection Regulations

Many of you will have heard of the new General Data Protection Regulations which govern the way in which data is accessed and shared.  These rules encompass access to medical records for solicitors, insurance reports etc., as well as patients who require access to information. 

If you need copies of your medical records, in the first instance you will need to complete a Subject Access Request form which can be found here

A member of our admin team will then process your request. 

As part of the GDPR, we have an obligation to inform our patients about the 'fair processing' of the information we hold and details of this can be found here

Additionally, there are screening programmes (things like the National Bowel Cancer Screening, Aortic Aneurym Screening, Diabetic Retinopathy Screening etc) where we may share information to Public Health England.  A plain-english explanation is provided here but you may decide to opt out of sharing that data, and more detail about opting out can be found on the Patient Online tab on the home page.


May 2018 - Newsletter

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March 2018 - Newsletter

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February 2018 - Newsletter

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Winter 2017 - Newsletter

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Winter Wellbeing Programme 2017

Cornwall Council has launched its Winter Wellbeing programme for 2017 to help you stay well, warm, happy and safe this winter.  Click here to view the guide booklet.

Further information and support can be found here:


Autumn 2017 - Newsletter

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We are pleased to announce that our ‘flu vaccination clinics are now available to book for this year’s campaign. We have two full days of appointments available here at Portscatho Surgery on:


Wednesday 27th September and Wednesday 11th October.


Please contact us at your earliest convenience to book a suitable appointment.  Immunisation against influenza is recommended for anyone over the age of 65, those with asthma, diabetes, heart/lung/kidney disease, those who are immunosuppressed, and and pregnant women.  We are also keen to target anyone who is a healthcare/social care worker or in receipt of Carer’s Allowance.


Please don’t wait for an invitebook your appointment as soon as you can


Other organisations may approach you offering to provide an alternative service, but please remember they will not have access to your medical records and cannot give other immunisations, such as those to protect you again pneumonia, which are often given at the same time.


We look forward to seeing you soon.

Drs Hynds, Tubman and Jacoby

August 2017 - Newsletter

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June Newsletter - Prescribing Special!

Please see our latest newsletter which highlights the way in which your prescription is processed.  Please click here  and also see our 'flow chart for the process - click here

Summary Care Records

We have now gone 'live' with the Summary Care Record - a very brief electronic version of your medical record which can be shared with other healthcare professionals looking after you.   For more information, see the May Newsletter.

May 2017 Newsletter

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Important Information for Patients

Please see the attached newsletter for important information for our patients with regard to the retirement of our Senior Partner, Dr Mike Black.   /admin/resources/special-newsletter.docx


As from 3rd April, St Mawes Surgery will not be open on Monday afternoons. All other surgery times remain the same. By way of compensation, Portscatho Surgery will be open later on a Monday and Tuesday evening. Please ask reception for details.

January 2017 - Newsletter

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December 2016 - Newsletter

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November 2016 - Newsletter

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Dear Patients, some of you will be aware that we have in the last few days, changed our telephone system.  New telephone systems now all come with message facilities as standard – this is to improve your experience in as much as, rather than potentially having a telephone just ring and ring if we are very busy in reception (which is incredibly frustrating for everyone!), you could hear a welcome message which invites you to either hold on or call back later.  This is NOT an answerphone message, so if you do wish to hold, please do so and a receptionist will be with you.  If however, you require urgent medical assistance, for example if you have chest pain or shortness of breath, you should hang up and dial 999.   An additional benefit for us is that if we need to transfer you to another site for whatever reason, we can now do so without the need for you to hang up and call a second surgery line.  We have naturally had to change the telephone system across our three sites and link them across a network.  We are very sorry if anyone has experienced a less than satisfactory call to the surgery over the past couple of days but the engineers remain on site and we are confident that any teething troubles will be sorted before the weekend.

                                Nicola Hayward, Practice Manager

Volunteer Cornwall - Welcome Home Scheme

Want to Make a Difference to People in Your Community?  Why not Become a
Welcome Home Volunteer? For more information please click here

Lifesaver Interactive Link

The following link is to an interactive website which takes you through a life-saving emergency, as if you were there doing CPR etc.  We’ve had very positive feedback from the patient group. Go on give it a go!  Hopefully you will never be faced with a real life situation, but if you are you might just be glad you gave it a try...

Map of Defibrillator locations on the Roseland

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Defibrillator Locations on The Roseland  - Available for use at all times, Roseland Surgery Patient Group

Village Location
East Portholland Post Office, exterior wall
Gerrans Petrol Station
King Harry Ferry King Harry Ferry*
Philleigh The Roseland Inn, Interior*
Portloe The Ship Inn
Portscatho On the slipway behind the Fishermens Shelter
Rosevine Rosevine Poultry Farm, opposite the Rosevine Hotel
Ruan Highlanes Bus Shelter
Ruan Lanihorne Kings Head, exterior wall
St Just in Roseland Institue exterior wall
St Mawes Harbour Master's Office*
St Mawes Millenium Rooms (entrance to main carpark) exterior wall
Towan Beach Porth Farm, National Trust Office foyer*
Tregony Main street adjacent to the Clock Tower
Tregony Tregony Surgery, Well Street - Porch
Treworga The Old Telephone Box
Treworthal Village Green by the postbox
Veryan The New Inn, exterior wall
Veryan Veryan Sports and Social Club

*Available at restricted times

EEFO Survey - Aged 13-19? We want your feedback!

We want to make sure we’re doing what we need to do to support you as a young person. Your feedback will be confidential and will only be used to help us improve our services.

EEFO Survey