General Information | The Roseland Surgeries

General Information

COVID 19 and the light at the end of the tunnel...........

We're nearly there...but not quite.    

The first lockdown was a year ago and at that time, we rapidly had to change our way of working.  Although at the start of the first lockdown, we had followed government advice to lock the front door to stop patients with potential covid symptoms from just wandering into the surgery buildings, we have always remained accessible.  Patients have had to alter the way they contact the surgery and it’s been a message of ‘Phone first….come in later….’

This approach remains and the doctors will phone patients, booking face to face appointments where there is a clinical need.  For many patients, their problem/issue can be dealt with over the phone – it does not require a ‘hands on’ physical examination.  However, for those that clinically need to be seen, we will always ensure that this happens. ……. and the doctor is the best person to determine how quickly that needs to happen.

We all want to go back to ‘normal’ –  but we recognise that this cannot happen just yet and so we continue to give our patients what they need.  This is undeniably frustrating but in order to protect ALL of our patients and ALL our doctors and staff, we must continue to operate a system of ‘Phone First’.   Not only does this enable the doctor to determine whether they need to actually see you face to face, but also to establish whether you may or may not have any symptoms suggestive of coronavirus.

When you speak to the receptionist to book that phone call with the doctor, he or she will ask you for some brief details, the reason for the call.  This information is appended to the appointment itself and is available to the doctor ahead of them calling you back.  This is really very helpful for the doctor to have and can help govern how quickly you are contacted.

If you have any chest pain, you should dial 999 – please do not delay by calling the surgery.

You can also call NHS 111 at any time for advice

We are incredibly grateful to our patients for their support.  The last few months have been very challenging for everyone and no doubt will continue for some months to come.

Please be safe.  Please be tolerant.  Please be kind.




For a copy of our Privacy Notice, please click here


General Practice has been asked to comply with a request for mandatory  sharing of COVID-19 data, to support vital coronavirus (COVID-19) planning and research. For more information about this please click on this link 

The data supports the COVID-19 Public Health Directions 2020 from the Secretary of State for Health and Social Care. Organisations that are in scope of the notice are legally required to comply. This collection is also supported by the BMA and the RCGP.

We are a Research Active Practice

Roseland Surgeries participate in a number of research studies and we are very grateful to those of our patients who accept an invitation to be part of a research study.  It is important that patients are aware how we use the data and guidance can be found here

Research - help find treatments for COVID-19

The PRINCIPLE study is a nationwide clinical study set up by the University of Oxford to find treatments for COVID-19 patients over the age of 50.  The aim is to help people with COVID-19 symptoms get better quickly and reduce hospital admission.  For more information, click here



Patients travelling to NHS non-emergency healthcare are normally expected to use their own transport or the range of public, community or voluntary transports available locally. Some patients may be eligible for NHS-funded patient transport on health grounds IF they meet the criteria for support or assistance on or after the journey.  To find out if you qualify, please read this leaflet here

If you are not eligible for NHS funded transport, please click here for alternative options.


The Choose Well campaign is designed to help people get the best access to treatment if they fall ill, freeing up emergency services to help those most in need.  You might find this link to the Kernow Clinical Commissioning Group for self help advice, Emergency Dept waiting times, information for holiday-makers and advice on Minor Injury Units etc.


Sick Leave & Sick Note Guidance

An employee will only need a fit note or a sick note signed by a doctor after 7 days off work sick.  If you have been absent from work for more than 4 days but less than 7 days please click on the link below and complete the attached SC2 Self Sickness Certificate; once completed please hand to you're employer.

Carer's Information

If you help your spouse, partner or help look after an elderly/infirm relative you may find the content of this directory helpful. 

Cornwall Care Services Directory - Please Click Here

Dementia Support and AdvicePlease Click Here


Average Earnings for GPs working in Portscatho Surgery (31.03.2021)

“NHS England requires that  the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method of calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at their practice. 

The average earnings for GPs working in Portscatho Surgery in the last financial year was £24,997 before tax and National Insurance.  This is for 4  part-time GPs and 3 locum GPs who worked in the practice for more than six months.”


Information We Hold On Patients

How we use your personal information