Emergencies & Out of Hours

Medical Emergencies

Chest pain, severe bleeding and severe shortness of breath require an ambulance - please call 999.

If you require urgent medical attention when the practice is closed please telephone 01872 580345.  If we are closed and it is before 6.30pm you will be directed to our Message Handling Service who will be able to put you in touch with the on call doctor.

From 6.30pm until 8.30am the next working day, and at weekends, you will receive a recorded message asking you to call NHS 111 for medical advice.  Please hang up and re-dial 111.

From the end of September 2014 SERCO Health will no longer be providing the out of hours medical service for practices in Cornwall.  All calls will be directed to NHS 111 and South West Ambulance Foundation Trust will provide the out of hours care.

There are some emergencies that require immediate transfer to hospital. There may be occasions when the practice staff or Out of Hours Service advise you to call 999 straight away and will not offer to visit first. This is because speed of transfer to hospital is of the essence and assessment with access to hospital investigations is required immediately. In these situations a visit adds unnecessary delay and an ambulance is what is required.


Dental Emergencies

Our doctors have no dental training and are unable to provide dental advice or treatment. If you have a dental emergency you should consult your usual dentist.

If you do not have a usual dentist there is an NHS emergency dental service available on 01872 354375 during office hours. There is also an emergency dental nurse clinic run from 18.30-20.30 and this can be accessed via 01872 354470.